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| All sale items are final sale.
In order to return items we must receive a notification of return and a request for a Return Authorization number within 72 hours of delivery. You may notify us either by phone at 215.735.2666 or e-mail at webinfo@joanshepp.com. All returns must be received, by Joan Shepp, within 14 days of customer receipt. Your Return Authorization number must be clearly written on your return form in order for it to be accepted for a refund or exchange. Please include your original receipt in the returned package. We will not accept any returned items without an RA number. All returned items must be in new and unused condition in the original packaging. Returns may not be made on earrings or undergarments. You will be refunded for the full item price, less shipping cost. All returns must be sent to: Joan Shepp (attn: RETURN) 1616 Walnut Street Philadelphia, PA 19103 |
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